Frequently asked questions (FAQ)

Do I need to register?

You do not need to register to send a Postando – it is fast, easy and not binding.

How much does my individual Postando cost?

The price of your individual Postando is € 1,99. It includes the printing, the dispatch (postage stamp included) as well as the legal VAT.

How can I pay for my Postando?

You can choose from the following payment methods: voucher code, PayPal, direct banking and credit card.

Where can I get the Postando App?

The Postando App is free of charge and can be found in the Apple App Store as well as in the Google Play Store for Android.

Which size is my Postando?

Your Postando is printed in the classic postcard size (14,8 cm x 10,5 cm).

Which image resolution is the best for my Postando?

Usually pictures of more than 1 megapixel are already good for a high-quality Postando, so you can use pictures from practically every smartphone.

Which size can my pictures be?

You can upload all the pictures you want to the Postando App, cut them out and adapt them and put a smile on the faces of your nearest and dearest by sending them a Postando.

How does my Postando find its way to the receiver?

After you passed your order, we will immediately print your Postando and give it to our logistic partner to make sure that it will arrive in the receiver‘s mailbox as fast as possible.

Can I send my Postando to any foreign countries?

Yes, sending your Postando to a foreign country is possible and included in the normal price.

How long does the dispatch take?

The dispatch takes 1 to 3 workdays within Germany and 3 to 7 workdays to any foreign country.

How is the quality of my Postando?

To protect the environment, your Postando is digitally printed on high-quality and carbon dioxide neutral paper (350g/m²).

Is my data secure?

We only gather the necessary data to accomplish our services. Of course any passing on to third parties is excluded.