Frequently asked questions (FAQ)

Do I need to register?

You do not need to register to send a personal postcard – it is fast and easy.

How much does my individual postcard cost?

The price of your own postcard is € 1,99. It includes the printing, the dispatch (postage stamp included) as well as the legal VAT.

How can I pay for my postcard?

You can choose from the following payment methods: voucher code, PayPal, direct banking and credit card.

Where can I get the Postando postcard app?

The Postando postcard app is free of charge and can be found in the Apple App Store as well as in the Google Play Store for Android.

Which size is my printed postcard?

Your postcard is printed in the classic postcard size (14,8 cm x 10,5 cm).

Which image resolution is the best for my postcard?

Usually pictures of more than 1 megapixel are already good for a high-quality greeting cards, so you can use pictures from practically every smartphone.

Which size can my photos be?

You can upload all the photos you want to the Postando postcard app, cut them out, adapt them and put a smile on the faces of your nearest and dearest by sending them a real postcard.

How does my postcard find its way to the receiver?

After you passed your order, we will immediately print your individual postcard and give it to our logistic partner that your postcard is on its way latest on the next working day to make sure that it will arrive in the receiver‘s mailbox as fast as possible.

Can I send my postcard to any foreign countries?

Yes, sending your postcard to a foreign country is possible and included in the normal price. With the Postando postcard app you can send your greeting cards worldwide from your smartphone.

How long does the dispatch take?

The dispatch takes 2 to 3 workdays within Germany and 3 to 7 workdays to any foreign country. We kindly ask for your understanding, if the dispatch in individual cases should exceed the specified delivery times. We guarantee that the production and delivery of your postcard to the post office will take place no later than one business day after your order. The delivery times of your real postcard by the post office may vary slightly depending on the region.

How is the quality of my postcard?

To protect the environment, your personal postcard is digitally printed on high-quality and carbon dioxide friendly paper (350g/m²).

Is my data secure?

We only gather the necessary data to accomplish our services. Of course any passing on to third parties is excluded.